We all love our mobile devices and want to do our best to protect them from the elements. Most standard cases will protect your gadgets against minor bumps and bruises, but many of us need something a bit sturdier.
LifeProof is a company that specializes in producing cases for phones and tablets that can withstand even the harshest treatment. On their site LifeProof.com, heavy-duty cases are sold to customers all over the world. There are LifeProof cases to fit many popular devices, and even more models are in currently under development.
LifeProof.com was founded in 2009 by Gary Reyner, but was soon acquired by Otterbox in mid 2013. The company is based out of San Diego, California but does not operate a physical storefront. LifeProof sells high tech, durable cases that are designed to withstand water, dirt, snow and shock from accidental drops.
LifeProof cases are recognized as some of the top damage resistant device cases available on the market. The company has received multiple awards, including the Backpacker’s 2013 Editor’s Choice Award and the National Geographic Gear of the Year Award in 2012. LifeProof.com is also an official sponsor of Xterra and the Ironman Triathlon, and partners with Crossfit Games and the Challenged Athletes Foundation.
The Best Features of LifeProof.com
LifeProof.com sells top of the line weather resistant cases to protect your phone and tablet from the elements. Their products are sleek, elegant and highly effective. Each case is water tested before shipping to ensure that it has a tight seal and comes with a 1 year limited warranty in case of malfunction.
LifeProof products are not necessarily cheap, but this is not surprising considering their quality. Occasionally the site will have special deals and promotions where selected items are sold at a discounted rate for a period of time. A good way to stay up to date on what offers are currently going on is to follow LifeProof.com on social media pages.
LifeProof.com is has an active page on almost every major social media platform. The site’s Facebook and Twitter feeds tell customers about the latest competitions, offers and promotions as well as providing information on new and upcoming products.
The company also operates a YouTube channel featuring videos shot with devices that are protected by LifeProof cases. These videos are designed to demonstrate the durability of the product and its resistance to different environmental conditions such as rain and snow. There are also handy install guides that show customers how to fit their new case onto a specific device.
Its strong social media presence makes it easy for LifeProof.com patrons to discuss products with each other and to easily contact the company. The site runs a blog in addition to its social media pages, but the blog is more of an informational resource for outdoor sports fans. Instead of focusing on LifeProof products, the site’s blog uploads articles about topics such as training techniques and fitness app reviews.
Criticisms of LifeProof.com
The main drawback of shopping through LifeProof.com is that it is difficult to obtain a replacement or refund for your purchase. The process is long and arduous, and you are forced to jump through several hoops to solve any issues that you may have with your case.
You must contact the company within 30 days of receiving a defective product, and they will ask you for several pieces of information including your order number and the original payment information. You will then be emailed a return merchandise authorization (RMA) number that you must visibly write on the return package. You must also include a detailed written description of why you are returning the item. If any of these steps are not completed, then a return will not be approved.
Even if your return is approved, the shipping costs will not be covered. Additionally, the company charges a 15% restocking fee, which means you will lose money on any refunds or exchanges made through LifeProof.com.
LifeProof.com Customer Service
The customer service department of LifeProof.com can be reached during business hours on Monday through Saturday at 1-888-533-0735. You can also email the company through the website about warranty claims and with general questions.
A handful of customers have had trouble reaching the customer service department by phone or have not received emails back in response to complaints. Although there is the occasional oversight, especially during the busy holiday seasons, LifeProof.com is generally good about responding to customer queries and requests.
Frequently Asked Questions
Q: What payment methods does LifeProof.com accept?
A: LifeProof.com accepts most major credit cards including VISA, MasterCard, American Express and Discover. Payments made through PayPal are also accepted.
Q: Which devices does LifeProof.com sell cases for?
A: LifeProof.com currently sells cases for most models of the iPhone, the iPad and iPad mini, the iPod Gen5, the Galaxy S4 and S5, and the Droid Turbo.
Q: When will there be a LifeProof case for my device?
A: LifeProof cases are currently only available for the most popular phones and tablets, but more are currently being developed. Cases are designed only after a phone model has been released, so there is some lag time in the development process.
Q: Do LifeProof cases come in multiple colors?
A: Yes, most cases come in a variety of vibrant colors that can be viewed on each case’s information page.
Q: Does LifeProof.com ship internationally?
A: Yes, LifeProof ships to international locations using either USPS or FedEx International. The cost is calculated based on the weight of your package and your location.
Pros of LifeProof.com
- Durable, high quality products
- Frequent deals and promotions
- Strong social media presence
- Educational resources
- 1 year limited warranty on all products
Cons of LifeProof.com
- Difficult to exchange or return items
- Can be difficult to contact customer service
Why Should I Use LifeProof.com?
LifeProof.com is the ideal destination for the outdoor enthusiast or avid traveler who needs the maximum level of protection possible for their mobile devices. LifeProof cases are durable enough to withstand not only water, but also dirt, snow and shock. A phone or tablet protected by a LifeProof case can survive even the harshest of weather conditions.
The products sold by LifeProof.com aren’t just designed for hikers and snowboarders. These cases are also perfect for families with small children, and can protect Mom and Dad’s mobile devices from spills and other mishaps. Construction workers, carpenters, and other employees with messy jobs can also benefit from protecting their phone with a LifeProof case.
LifeProof cases are not the cheapest on the market, but this is due to their high tech design and unbeatable quality. If you follow the social media feeds operated by LifeProof.com staff, you can stay up to date on the site’s latest deals and offers. Waiting for a sale can help you to nab your LifeProof case for the best price.
In the event that you are sent a defective product, it can be difficult to obtain a refund or replacement. This is the main drawback of shopping through LifeProof.com. Each case is quality tested before shipping, so fortunately very few customers find themselves needing to return their new case.
Buying a phone or tablet case through the LifeProof company website will ensure that you receive a genuine, quality tested product. LifeProof cases can be found on other retail sites for less money, but purchasing through the company itself will let you know that your product is able to provide your electronics with the best possible protection from the elements.