NCIX.com Review

Rating: 4.5 / 5
5 Jan 2015

NCIX is one of the most respected electronics stores in Canada and their online reach is tremendous. NCIX has continued to expand to include over 20 storefronts, showrooms, and shipping warehouses. For Canadians, it’s not even a question of where you go when you want to buy electronics. You go to one of the NCIX stores or order online.

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When it comes to electronics, we all have ideas of what we want. I personally end up online researching until I settle on a particular brand and model. But then what happens? It’s very unlikely that the various stores around my city will actually carry the item.

That’s where specialty, niche suppliers come into play. Dealing with a company that focuses specifically on the items we are looking to purchase generally ensures a higher amount of knowledge about the industry, quicker shipping, and a better and more personalized experience all around. This is what you get when you purchase your electronics from NCIX.com

NCIX.com - Canada's Premier Computer Store

About NCIX.com

The founder of NCIX, named Steve Wu, graduated from an esteemed college in China before immigrating to Canada. Having studied technology in a chemical machinery design program, Steve soon opened up a physical store location called Netlink Computer Inc in Burnaby, British Columbia, Canada in 1996. This store has continued to expand to include over 20 storefronts, showrooms, and shipping warehouses. For Canadians, it’s not even a question of where you go when you want to buy electronics. You go to one of the NCIX stores or order online.

In 1997, Steve envisioned expanding his operations online so that shoppers from all over could have access to his top of the line inventory. This is when NCIX.com was launched and the rest is a decades long ride of providing superior products and service to millions of buyers all around the world. The online segment of this business has now grown to include a couple of YouTube channels that perform reviews, performance tests, and teach how to repair certain items.

NCIX over the years has achieved a 10 out of 10 rating with ResellerRatings, which is the best score they offer, ensuring customers that this company is reputable, honest, and efficient. The employee satisfaction rating is above average as well as reported by Glassdoor, at a score of 3 out of 5. Knowing that customers and employees are being well-taken care of makes me happy to shop with them. I want to give my money to the good guys.

NCIX.com - Canada's Premier Computer Store

Top Features of NCIX

In addition to the Youtube channels that help educate buyers, NCIX boasts many more features just beyond the selling of all types of electronics. Users will find that there is a large community, making this website act as a all-in-one hub for discussion about the hardware, software, technical issues, and anything else relevant to the electronics industry. Users can stay up-to-date effortlessly thanks to the weekly newsletter offered that tells of all of the current happenings, sale items, and coupons available.

NCIX.com - Canada's Premier Computer Store

Perhaps what helped launch NCIX into popularity more than anything else is their own brand of personal computers that are competitively powerful and relatively cheaper than other brands. Users can purchase individual components and have them built by the team before being shipped out. Ordering professionally pre-configured systems as well can save time on research and construction as well.

Community members have an incentive to stay involved and contribute to the overall electronics industry through the NCIX forums. There are redeemable rewards programs where occasional exclusive discounts are offered and accumulated points can be cashed in.

NCIX.com - Canada's Premier Computer Store

NCIX Prices

There is no reason to shop anywhere but at NCIX thanks to their price-matching program. They stock countless brands and product models from all electronic suppliers imaginable. While their prices are already as competitive as possible, passing savings on to the buyer, if the buyer happens to find a better deal anywhere else, they can alert NCIX to this deal and receive an even better price by being loyal to the company.

NCIX.com - Canada's Premier Computer Store

In addition to ensuring you will receive the lowest price anywhere available, there are rewards programs that allow you to collect NCIX reward points that can be traded in for discounts on certain merchandise and services. VIP memberships can be purchased that offer faster response and shipping in all areas of a transaction. Finally, a frequent buyer will enjoy the Super Shipping Saver Club that extends even further savings to the loyal customer.

Criticism of NCIX.com

Despite the hundreds of glowingly positive reviews for their physical store locations, you will find a number of complaints with the online portion of their operation. These complaints all seem to center around shipping. Let me share some of the complaints I’ve read.

Girl in Christmas costume unhappy looking at a box

There have been some instances where people’s items arrived in a nice outer packaging, but when the shipping box was opened the inner package was in bad shape. It looked like the box had been mishandled quite a bit. This could be the fault of the shipping company. It’s hard to know. But others have complained about slower shipping times than anticipated, or upset when their item didn’t qualify for free shipping even though the free shipping tag appeared on the product’s profile.

These are minor complaints. I read quite a few of these reviews because I wanted to know what was going wrong since I buy from them so much. Nobody ever said the products didn’t work, even if the box was dented or opened due to the inner packaging sliding around. It sounds like they need to pack their boxes more securely. I’ve not personally had this issue but apparently it’s happening here and there depending on which shipping facility has your package and which employee packs it.

NCIX.com - Canada's Premier Computer Store

Customer Support

The reason I don’t hesitate to purchase all of my electronics from NCIX is do to their high-level of customer support. On top of all of the savings offered to us simply for choosing the company, we are taken care of in every way fathomable.

NCIX.com - Canada's Premier Computer Store

The list of frequently asked questions has saved me tons of time when I need to know a certain detail about the order process. I can just search the page instead of picking up the phone and have my answer immediately. At times you may need to ask a more specific question. You can give them a phone call or email them depending on how urgent your issue is and expect an answer very quickly. Support hours for their toll free number and emailing is from 9 AM until 5:30 PM PST during the week.

I’ve stopped using other stores for not keeping their inventory up-to-date. Some stores will leave items online and collect orders until they can justify purchasing more from the vendors. They save money by making you wait. But NCIX updates their inventory constantly, letting you know what’s in stock, coming soon, already back ordered, and how fast each item that is availables ships. These guys simply just don’t play games. They do proper business transactions and are honest and quick. That’s why the rest of us keep coming back to them time and again.

Final Thoughts

NCIX.com - Canada's Premier Computer Store

NCIX is one of the most respected electronics stores in Canada and their online reach is tremendous. I live in the United States and still order from them. Even with shipping across the border, I still end up saving money than if I was to order from within the states. The shipping is just as quick too.

When I shop, especially with sensitive products like these, I don’t like to have the seller playing games. I want exactly what I paid for in perfect condition for the best price and I want it fast. That’s why I shop with NCIX.com.

NCIX.com - Canada's Premier Computer Store
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