Directron’s parent company opened its first location in Houston in 1994. The company started the Directron in 1998 to reach a wider audience of DIY computer enthusiasts. Directron still maintains its retail store in Houston, but it has significantly expanded its online commerce services. In addition to computer components, the company also sells pre-built machines to meet the unique needs of each customer.
Directron has won several awards since it opened its online store in 1998. The Houston Business Journal has given the company its FastTecxh50 Award three times. The Houston Asian Chamber of Commerce named the company Entrepreneur of the Year in 2002. The Better Business Bureau gave Directron its Gold Star Award several times (the company has maintained an A+ BBB rating since 2008).
Clearly, this is a company that knows how to meet its goals by offering diverse, effective products to knowledgeable customers.
Anyone who wants to purchase computer components, including CPUs, hard drives, optical drives, and cooling systems should consider buying from Directron. It stands out as one of the most reliable dealers online.
Best Features of Directron
Directron offers fair prices on a huge selection of computer components. If you want to build or repair a computer, it is an excellence source for all of the components you need. Its massive catalog of parts is easily one of the company’s best features.
If you don’t have the technical knowledge to build your own computer, then Directron will sell you a pre-built machine that matches your specifications. This is a good option for people who need strong computers that can process intense graphics and large amounts of information. Whether you use computers to play video games or perform complex mathematics, Directron can build a system that matches your needs.
Directron features daily deals that offer huge savings on components, printers, computers, and accessories. Each deal explains exactly what the item is so shoppers can make informed choices. The deals also include the regular price and the on sale price so shoppers know how much they are saving. Visiting the website regularly can make it easy to purchase a lot of equipment without spending much money. Some of the sales are truly spectacular. When you can save over 50% on an item you want, you know you’re getting a great deal.
Directron also stands out for its customer support. You don’t have to be a computer genius to build your own machine. Directron offers plenty of educational materials that will guide you through the process. That way, you can save money by purchasing components and building your own computer instead of paying high prices at a retail store.
Criticisms of Directron
There aren’t many criticisms of Directron. Very few people have had negative experiences with the company. That’s probably why the BBB gives it an A+ rating.
If you plan to visit the Directron store in person, you may face long lines. It can get busy during certain times of the day. That’s such a meager complaint that it’s hardly worth mentioning.
International buyers have fewer payments options than buyers in the U.S. and Canada. If you need an item shipped internationally, then you have to prepay with a wire transfer. That’s an inconvenient option for people outside of North America.
Directron Customer Service
Directron provides several support options for its customers. It has independent customer services for:
- Sales support
- Tech support
- General customer service
Customer service centers are open Monday through Friday from 9 AM to 5:30 PM Central Standard Time. You can also reach customer service on Saturdays from 11 AM to 4 PM.
If you live in the area, you can contact customer service at 713-773-9898. You can also use the company’s toll-free number, 888-582-1834.
After placing an order with Directron, you can track its progress via the website. You just need your email address or order number to see when the package leaves the warehouse and makes its way to you.
Directron maintains active profiles on several social media sites, including Facebook, Twitter, and Google Plus.
If you have a question technical question about a product or how to install a component, you can usually find the information you need in Directron’s knowledge base. It has tutorials on a wide range of subjects. If you don’t find what you need there, you can always contact one of the customer service experts for help.
Frequently Asked Questions About Directron
Q: What payment options does Directron accept?
A: Directron accepts all major credit cards and PayPal. You can also prepay for orders with a money order, cashier’s check, or wire transfer from your bank.
Directron only accepts credit cards from the United States and Canada. If you want to place an international order, you must pre-pay with a wire transfer from your bank.
Q: Do customers have to buy components individually, or can they purchase kits?
A: You can choose to buy your computer however you feel is best for you. If you want control over every component in your computer, then you should probably order them individually. If you do not want to spend time ordering every piece, then you can purchase a kit that contains the components you need to build your own machine.
You can also purchase pre-built computers if you feel uncomfortable building your own machine. Directron can help you find a pre-built computer that matches your needs.
Q: How long does shipping take?
A: That depends on the shipping option that you choose. You can choose between options offered by UPS, FedEx, and USPS. In most cases, you will get the cheapest price from UPS. UPS usually takes one to three business days.
You can always track your order online to better determine when it will arrive.
Pros of Buying From Directron
- Sells a wide selection of computer components for DIY builders
- Sells pre-built machines
- Significant discounts on popular items
- Excellent customer service
- Multiple shipping options
- Excellent knowledge base to help customers with their products
- Online tracking
Cons of Buying From Directron
- International orders require pre-payment with a wire transfer
Directron is one of the most affordable computer and computer component resellers on the Internet. It also has excellent customer services that can help you make the most of the items you buy.
There are plenty of retailers that sell computer components. Unfortunately, not all of them will give you good customer services. Directron seems to understand that people interested in building computers may not already have backgrounds in technology. To meet the needs of beginning DIY enthusiasts, the company offers a knowledge base that lets customers educate themselves. That’s a layer of support that you do not see from many companies.
Directron also stands out for selling a broader range of low-cost, reliable items. If you want to purchase smartphones, tablets, and pre-built computers, the company can generally sell you the item you want at a discounted price. That makes it a useful resource for all people who use technology in their daily lives.
Overall, this is one of the best computer and computer component suppliers. If you want access to a large catalog of reliable products sold at affordable prices, then you should visit Directron. You should, of course, always explore other online retailers so you can make informed purchasing decisions. More likely than not, though, you will find yourself coming back to Directron because it offers the best products at the lowest prices.